Contact & support
Have a question about the app, need help with billing, or want to report an issue? Here is how to reach us.
How to reach us
The quickest way to get help is to send an email directly to our support inbox, or send a note using the contact form below. We read every message and typically reply within one business day.
In-app report
Report an interview session issue with diagnostic context.
Open the session in the Windows app and click Report to include diagnostic logs.
Send a message
Fill out the form below and we will get back to you at the email address you provide.
Message sent
Thank you for reaching out. We will review your note and reply within one business day.
Common topics & quick answers
A few frequent questions can be answered immediately:
How do refunds work?
If you bought a credit package within the last 14 days and no interview session has drawn on those credits, we refund your purchase in full. Read our complete Refund policy for details.
Where are my past sessions and receipts?
Your credit balance, purchase ledger, and synced session transcripts are available at any time in your Dashboard.
Is my interview audio stored or recorded?
No. Speech is transcribed in real-time streams and never saved to disk or audio storage. See our Privacy policy to understand how session data and transcripts are handled.
How do I permanently delete my account?
You can delete your account and all associated cloud data at any time from the account menu in your dashboard.
Response times
We monitor inquiries Monday through Friday from 9:00 AM to 6:00 PM EST. Urgent technical issues affecting live interview sessions are monitored throughout weekends as well.